Refund Policy

Medical Licensure Group makes no guarantee of state licensure as medical board requirements are subject to change without notice. Medical Licensure Group is not responsible for any action or inaction on the part of any state medical board, credentialing agency or verifying entity. If the licensure process is cancelled for any reason before your license is issued by the State Medical Board, you may be entitled to a partial refund as outlined below:

Work Completed:	Refund:
Research	90% of service fee
Application	30% of service fee
Verifications	10% of service fee
Follow-up	No Refund Available

In the event of prolonged file inactivity, not less than 45 days, your file will be placed on hold and subject to our current hourly rate to re-activate your file.

Medical Licensure Group reserves the right to cancel service at any time during the licensure process due to any unprofessional or unethical conduct. In this case, the aforementioned refund policy will apply.

International Credentials. Medical Licensure Group does assist international medical school graduates with obtaining licensure; however, we are unable to collect international credentials (example: medical school transcripts). When assistance is required by our client to obtain proof of international credentials for the purposes of obtaining a state medical license, we will guide you through the steps necessary to accomplish this task, whether outsourcing to a board approved credentials verification service, or guiding you through obtaining the documents yourself.

Flat Rate Policy. Medical Licensure Group uses a streamlined system that enables us to perform our duties quickly and accurately at the lowest possible cost to you. Our flat rate is based on our ability to perform each phase of the licensure process in a pre‐determined amount of time. In the event that a file takes an excessive amount of time to process due to extensive amount of credentials (employment, licenses, etc.) or disciplinary or malpractice history, additional fees may be incurred, and billed at a rate of $100 per hour.

Document Reproduction. Medical Licensure Group and its agents will provide unlimited alteration to any documents we prepare. Clients may be subject to our hourly document reproduction billing rate in instances where documents are lost, or held onto by the client for extended periods of time, rendering them outdated.

Preventable Delays. Medical Licensure Group recognizes that it is sometimes difficult to recall all the necessary information required to process your state board application. Clients may be subject to our hourly billing rate if pertinent information is inadvertently withheld in the initial stages, or application submission is delayed rendering it outdated.

Please note that the need for additional billing rarely arises, and we do our best to help you avoid incurring any additional expenses.